Fire Alarm Service Technician

Company: Johnson Controls
Location: Saint Louis
Posted on: October 6, 2024

Job Description:

Job Summary: Service Technician for Fire & Life Safety Systems
We are seeking a skilled Service Technician to join our team, responsible for installing, troubleshooting, and repairing electronic fire alarm systems and other related building system products at customer sites.

What We Offer:

• 
  
• Competitive Starting Pay
  
• On-The-Job Paid Training
  
• Tuition Reimbursement
  
• Global Advancement Opportunities with Unlimited Career Path
  
• Referral Bonuses
  
• Company Vehicle (as applicable)
  
• Comprehensive Benefits
  
  • 
    
  • Medical/Dental/Vision insurance
    
  • Health Savings Account (HSA)
    
  • Life Insurance
    
  • 401(k) savings plan with company match
    
  • Short-Term and Long-Term Disability
    
  • Employee Assistance Program
    
  • Wellness Program
    
  • And More
    
    
    
    Job Responsibilities:
    
    • 
      
    • Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions
      
    • Contact customer representative and determine equipment/systems problems
      
    • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
      
    • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
      
    • Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell
      
    • Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals
      
    • Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer happiness
      
    • Complete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computers
      
    • Obtain customer signature upon completing service call assignment
      
    • Participate in a scheduled On-call rotation
      
    • Help to train or mentor others on the service team
      
    • Perform other duties as assigned
      
      
      Requirements:
      
      • 
        
      • 10+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, and Paging systems
        
      • Experience in reading and interpreting blueprints, submittals, and operational/product manuals
        
      • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
        
      • High School Graduate or equivalent
        
      • Ability to follow verbal and written instructions
        
      • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
        
      • Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
        
      • Ability to work flexible hours including weekends to meet customer requirements
        
      • Demonstrate a high level of customer service
        
      • Maintain truck inventory to ensure timely response to customer needs
        
      • Ability to implement and always follow safety guidelines and procedures
        
      • Strong organizational skills, a positive attitude, and an ability to learn quickly
        
      • Possess a valid driver's license and driving record that meets company requirements
        
      • Able to pass a pre-employment background and drug test
        
      • Retain any licenses that are required by National, State, and Local codes
        
        
        Preferred Qualifications:
        
        • 
          
        • NICET Level II certification
          

Keywords: Johnson Controls, Belleville , Fire Alarm Service Technician, Professions , Saint Louis, Illinois