Workforce Analyst
Company: Disability Solutions
Location: Saint Louis
Posted on: October 3, 2024
Job Description:
Job Summary Position: Workforce AnalystDepartment: Customer
Support ServicesLocation: Saint Louis, MOAbout UsGardaWorld is a
global leader in the contract security industry, offering
integrated solutions and state-of-the art technical services to a
diverse range of clients. We are committed to operational
excellence and innovation. GardaWorld provides a fast-paced,
dynamic work environment and nurtures a professional management
philosophy that focuses on continuous learning and development of
all employees.Position OverviewAs a Business Analyst in
GardaWorld's Security Workforce Management team, you will play a
mission-critical role supporting effective utilization and
optimization of GTrack mobile systems, which includes guard touring
(patrol) systems, activity and incident data collections, use of a
variety of visitor management tools, vehicle fleet telematics,
liaison with the Company's new National Security Operations Center
(NSOC), and operations software like Microsoft Office 365, Teams
and Dynamics, which is the Customer Relationship Management (CRM)
solution used by sales and operations stakeholders, as well as
other platforms used to serve clients. Your responsibilities will
include mentoring users, overseeing, demonstrating, and supporting
management of platform functionalities, responding to requests for
system and application support, resolving technical issues when
possible, collaborating with stakeholders both internal teams and
external partners and vendors, contributing to the ongoing process
of improvement and working with field operators to ensure
compliance with company policies and regulations.Essential
Responsibilities
- Support GTrack Systems and other platforms to ensure optimal
utilization within the organization.
- Serve as the primary point of contact for all issues related to
the Security Workforce Management solutions, liaising with external
partner vendors and internal teams to resolve technical issues
promptly.
- Collaborate with stakeholders, including front-line Security
Officers, Account or Project Managers, Client Service Managers,
Market Leaders, and Regional Vice Presidents, to assess and
understand their needs and translate them into platform
requirements and enhancements.
- Help continual analysis of existing use cases for each solution
to identify areas for improvement and develop strategies to
streamline and optimize processes.
- Conduct regular audits and quality control assessments to
survey data integrity, compliance, and successful adoptions of
company policies and regulatory requirements.
- Study industry trends pertaining to best practices and
technological developments associated with GardaWorld's workforce
solutions and propose enhancements to platforms and service
delivery functionality.
- Generate reports and monitor Key Performance Indicators (KPI)
related to operational support and issues and provide analysis and
recommendations to leadership teams.
- Develop and maintain system documentation, user guides, and
training materials to support more consistent solution utilization
and effective adoption of systems, procedures, and processes.
- Participate in implementation of new functionalities, solutions
modules, and enhancements within individual platforms as required,
collaborating with internal teams and external partner
vendors.Competence Profile
- Proven ability to identify, assess and propose solutions that
improve processes while maintaining operational efficiency.
- Demonstrate attention to detail and ability to balance
perfection with time-sensitive operational constraints and
budgets.
- Maintain flexibility to propose and implement change and
willingness to contribute to team success in an evolving
environment.
- Demonstrate the ability to work autonomously with a high degree
of participation, taking and maintaining project's initiative, and
to continually address problem-solving with creativity and
appreciation for time and budget constraints.
- Maintain organizational excellence, analytical thinking,
planning, and prioritization of tasks. --- Demonstrate effective
communication and interpersonal skills to support collaboration
with stakeholders at all levels.Requirements
- A Bachelor of Education Degree (BEd) in Project Management,
Information Technology, or similar related fields, or an equivalent
combination of education and experience.
- Demonstrated experience managing and optimizing security
workforce management solutions like those used by GardaWorld.
- Experience in the security contracting industry with a focus on
operations, data management processes, compliance, and best
practices.
- Participate in a team environment to support assessment of new
technologies and tools in a dynamic, time-sensitive
environment.Join GardaWorldGardaWorld offers a professional,
dynamic, and nurturing work environment where employees can grow,
develop, and advance. We value diversity of experience and are
committed to providing equal opportunities for all. If you're
looking for a challenging role in a company that values employee
contributions and supports their growth, we welcome you to join
GardaWorld.
Keywords: Disability Solutions, Belleville , Workforce Analyst, Professions , Saint Louis, Illinois
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