CUSTOMER EXPERIENCE SPECIALIST
Company: Warehouse of Fixtures
Location: Saint Louis
Posted on: October 9, 2024
Job Description:
Warehouse of Fixtures has an exciting opportunity for a Customer
Experience Specialist based in our downtown St. Louis location. If
you have a passion for designing commercial spaces, are forward
thinking and looking for a place where you can make a difference,
we'd love to hear from you!Warehouse of Fixtures continues the
tradition of excellence in new, preowned and refurbished office
furniture. We meet and exceed our customers' expectations with
great products offered. Our company serves businesses nationwide
and internationally with a focus in the St. Louis and Kansas City
metropolitan areas.Key Qualities:
- 15+ Years of Operations Family Owned
- 60+ Years of local name recognition
- Excellent reputation built around strong customer values,
service and solution-focused approach** Summary**The Customer
Experience Specialist (CES) interfaces with our customers and
various business and functional team members to deliver exceptional
service to our customers. Through building successful
relationships, the Customer Experience Specialist will coordinate
and align multiple internal resources and capabilities across the
company. The Customer Experience Specialist will perform
administrative duties that will support the Sales team. The
Customer Experience Specialist will collaborate with the team to
build confidence and loyalty by establishing rapport and
consistently providing resources for them. The Customer Experience
Specialist must be organized, able to multi-task and have a proven
track record of providing excellent customer service. This person
will provide administrative and sales support to the sales and
design teams, and the Sales Manager.Essential Duties and
Responsibilities
- Assists customers by phone or in person.
- Will become the specialist in Lead Generation and sales
software programs that will support the efforts of Sales and Design
teams.
- Works efficiently to complete daily, weekly, and monthly
administrative tasks.
- Maintain a neat and clean appearance to represent a positive
image of the company.
- Participate in training and professional development and put
new skills to immediate and meaningful use.
- Foster a positive and pleasant working relationship with
members of the sales, design, and leadership teams.
- Familiarize yourself with current information about services
and products available for customers.
- Help keep the showroom floor clean and orderly. Will
collaborate with Designers to understand the floor plans.
- Follow through with our customers' requests, feedback, and
questions.
- Manage various customer service reports to help the team stay
informed and efficient and to continually improve processes.
- Own customer issues and escalate to appropriate channels as
needed.
- Responds to written correspondence and telephone
inquiries.
- Manage incoming sales calls, manage existing accounts, and work
on successful customer retention.
- Maintaining an accessible and organized filing system for sales
and managers.
- Provide assistance to the sales team and Sales manager as
needed.
- Performing data entry duties regarding metrics, sales figures,
and other key data.
- Tracking sales leads, coordinating quotes, entering sales
orders, providing customer service, and managing customer orders
that will feed into the reports that you will maintain.
- Monitoring sales and the performance of the sales team as well
as recording sales data.
- Track and analyze customer feedback and satisfaction using
various forms of communication including phone calls and email
correspondence.
- Use gathered information to identify gaps and recommend
strategies to strengthen customer experience metrics.
- Collaborate closely with sales team, marketing, designers,
management teams to enhance the customer experience.
- Work in a strategic, high-volume fast-paced environment.
- Other duties as assignedThis job has no supervisory
responsibilities.** Education and/or Experience:** Six months to
one-year related experience and/or training. Minimum of three years
of experience in customer service.** Benefits** :
- Health Insurance
- Life Insurance
- Vision Insurance
- Dental Insurance
- 401k
- Paid Time Off / Flexible Hours
- Work week Monday - Friday
- Paid Weekly
- Great Team Atmosphere
Keywords: Warehouse of Fixtures, Belleville , CUSTOMER EXPERIENCE SPECIALIST, Other , Saint Louis, Illinois
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