SENIOR CLOUD SUPPORT ENGINEER (OCI)
Company: Oracle
Location: Springfield
Posted on: October 29, 2024
|
|
Job Description:
Job DescriptionAs a member of the OCI Support organization, your
focus is to deliver post-sales support and solutions to the Oracle
customer base while serving as an advocate for customer needs. This
involves resolving post-sales non-technical customer inquiries via
phone and electronic means, as well as, technical questions
regarding the use of and troubleshooting for our Electronic Support
Services. A primary point of contact for customers, you are
responsible for facilitating customer relationships with Support
and providing advice and assistance to internal Oracle employees on
diverse customer situations and escalated issues.Career Level -
IC3ResponsibilitiesAs a Senior Cloud Support Engineer, you will be
the technical interface to customers, Original Equipment
Manufacturers (OEMs) and Value-Added Resellers (VARs) for
resolution of problems related to the installation, recommended
maintenance and use of Oracle products. Have an understanding of
all Oracle products in their competencies and in-depth knowledge of
several products and/or platforms. Also, you should be highly
experienced in multiple platforms and be able to complete assigned
duties with minimal direction from management. In this position,
you will routinely act independently while researching and
developing solutions to customer issues.Minimum
Qualifications:Bachelor's degree in Computer Science, MIS or
relevant work experience.6+ years' experience in Infrastructure or
cloud-related field.In-depth knowledge of cloud computing.In-depth
knowledge of NetworkingExperience with public-cloud platforms like
OCI, AWS, Azure and/or GCP (including Networking).Prior Experience
in a Technical support role.Demonstrated ability to quickly
troubleshoot technical problems to root cause to restore
service.Good written and verbal English communication
skillsEffectively communicate with people on both a technical and
non-technical levelAbility to work with a global, remote workforce.
Self-motivated professional with the ability to work in a pressured
production environment while not compromising on the quality of the
service provided.A focus on customer service /
satisfaction.Preferred Qualifications:Scripting experience in
Ansible, Python, Terraform, and othersIntegration technologies
(APIs and CLIs)Knowledge on Oracle Database and
Exadata.Disclaimer:Certain US customer or client-facing roles may
be required to comply with applicable requirements, such as
immunization and occupational health mandates.Range and benefit
information provided in this posting are specific to the stated
locations onlyUS: Hiring Range: from $21.59 to $60.63 per hour;
from $44,900 to $126,100 per annum. May be eligible for
equity.Oracle maintains broad salary ranges for its roles in order
to account for variations in knowledge, skills, experience, market
conditions and locations, as well as reflect Oracle's differing
products, industries and lines of business.Candidates are typically
placed into the range based on the preceding factors as well as
internal peer equity.Oracle US offers a comprehensive benefits
package which includes the following:Medical, dental, and vision
insurance, including expert medical opinionShort term disability
and long term disabilityLife insurance and AD&DSupplemental
life insurance (Employee/Spouse/Child)Health care and dependent
care Flexible Spending AccountsPre-tax commuter and parking
benefits401(k) Savings and Investment Plan with company matchPaid
time off: Flexible Vacation is provided to all eligible employees
assigned to a salaried (non-overtime eligible) position. Accrued
Vacation is provided to all other employees eligible for vacation
benefits. For employees working at least 35 hours per week, the
vacation accrual rate is 13 days annually for the first three years
of employment and 18 days annually for subsequent years of
employment. Vacation accrual is prorated for employees working
between 20 and 34 hours per week. Employees working fewer than 20
hours per week are not eligible for vacation.11 paid holidaysPaid
sick leave: 72 hours of paid sick leave upon date of hire.
Refreshes each calendar year. Unused balance will carry over each
year up to a maximum cap of 112 hours.Paid parental leaveAdoption
assistanceEmployee Stock Purchase PlanFinancial planning and group
legalVoluntary benefits including auto, homeowner and pet
insuranceThe role will generally accept applications for at least
three calendar days from the posting date or as long as the job
remains posted.About UsAs a world leader in cloud solutions, Oracle
uses tomorrow's technology to tackle today's problems. True
innovation starts with diverse perspectives and various abilities
and backgrounds.When everyone's voice is heard, we're inspired to
go beyond what's been done before. It's why we're committed to
expanding our inclusive workforce that promotes diverse insights
and perspectives.We've partnered with industry-leaders in almost
every sector-and continue to thrive after 40+ years of change by
operating with integrity.Oracle careers open the door to global
opportunities where work-life balance flourishes. We offer a highly
competitive suite of employee benefits designed on the principles
of parity and consistency. We put our people first with flexible
medical, life insurance and retirement options. We also encourage
employees to give back to their communities through our volunteer
programs.We're committed to including people with disabilities at
all stages of the employment process. If you require accessibility
assistance or accommodation for a disability at any point, let us
know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an
Equal Employment Opportunity Employer*. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, sexual orientation, gender
identity, disability and protected veterans' status, or any other
characteristic protected by law. Oracle will consider for
employment qualified applicants with arrest and conviction records
pursuant to applicable law.* Which includes being a United States
Affirmative Action Employer
Keywords: Oracle, Belleville , SENIOR CLOUD SUPPORT ENGINEER (OCI), Engineering , Springfield, Illinois
Click
here to apply!
|